Privacy Policy
We built Felmenu for restaurant operators who trust us with their business data. This policy explains exactly what we collect, why, and how you stay in control of it.
Last updated: 1 May 2026
Our privacy commitments
No ads, ever
We don't put advertising trackers or pixels on your menus or your diners' phones.
You own your data
Your menu content is yours. Export or delete it any time — no lock-in.
Secure by default
Encrypted at rest and in transit. Passwords hashed. Access logs audited.
What we collect
When you register: your name and email address.
When you build menus: all content you add — items, prices, photos, descriptions, QR branding, and opening hours.
When you pay: your plan status, the payment method you chose (Vodafone Cash or Instapay), and the reference code on each transfer. We do not store wallet PINs or transaction-message contents — only what you tell us to mark your payment.
When you use the service: device type, browser, IP address, feature interactions, and error logs used strictly for debugging.
- Diner analytics (scan counts, popular items, visit times) are aggregated and shown only to you — diners are never individually identified.
- We do not collect data from diners beyond what is necessary to render your menu.
How we use your information
We use your information only to operate and improve Felmenu. Specifically: to authenticate your account, render your menus, process payments, send receipts and security emails, show you analytics, and debug issues.
We do not use your data to train AI or machine-learning models. We do not sell, rent, or share your personal data with data brokers or advertisers.
Storage and security
All data is encrypted at rest using AES-256 and in transit using TLS 1.3. Passwords are hashed using bcrypt before storage — we cannot recover them.
Access to production systems is limited to authorised personnel and requires multi-factor authentication. We conduct security reviews regularly.
In the event of a breach that affects your personal data, we will notify you by email within 72 hours of becoming aware.
Children's privacy
Felmenu is designed for restaurant and café operators and is not directed at children under 13. We do not knowingly collect personal data from children.
If you believe a child has provided us with personal data, please contact us at privacy@felmenu.com and we will delete it promptly.
Changes to this policy
We may update this policy from time to time. When we make material changes, we will notify you by email at least 30 days before they take effect.
Continued use of the service after the effective date constitutes acceptance of the updated policy.
What we collect and why.
You are in control.
Access
Request a copy of all personal data we hold about you.
Correction
Ask us to fix any inaccurate personal data.
Deletion
Delete your account and all data from Settings, or email us.
Export
Download your menu content at any time from your dashboard.
Object
Opt out of processing beyond what is strictly necessary.
Restrict
Limit how we use your data while a dispute is being resolved.
Privacy questions or requests?
Email our privacy team. We respond to all requests within 30 days as required by law.