Use it well.
Don't ruin it for everyone.
Felmenu is built for hospitality. These rules exist to protect legitimate restaurant operators from bad actors — and to keep the platform fast and fair for everyone.
Last updated: 1 May 2026
At a glance
- Build menus for legitimate restaurants, cafés, food trucks, and hotels
- Display menus in multiple languages including Arabic, English, and others
- Share your menu link via QR code, social media, or direct URL
- Create a test account to evaluate the service before upgrading
- Use our API (where available) to sync with your POS system
- Display accurate prices including time-limited sale tags
- Use custom domains on eligible paid plans
- Run multiple menus for different locations under one account
- Publish false, misleading, or fraudulent menu content
- Impersonate another restaurant, business, brand, or person
- Create multiple free accounts to circumvent plan limits
- Scrape, copy, or reverse-engineer the Felmenu platform
- Upload content related to illegal products or controlled substances
- Use the service to send spam or unsolicited communications
- Attempt to probe, test, or exploit security vulnerabilities
- Overload or disrupt our infrastructure intentionally
In detail
The full rules,
without the legalese.
Content standards
Your menus must accurately represent a real, operating food or beverage business. Prices shown must match what customers are actually charged. Images must reflect the actual dish or product. Content must comply with all applicable local laws, including food safety labelling requirements where relevant.
Platform integrity
Do not attempt to probe, scan, or test for security vulnerabilities without written authorisation from Felmenu. Do not use the service in a way that could damage, disable, or overburden our systems — including high-frequency automated requests, denial-of-service attacks, or sending traffic through anonymising proxies to circumvent rate limits.
Account responsibility
One account represents one business or individual. You may not share login credentials with people outside your direct team, sell access to your account, or create multiple free accounts to work around plan limits. You are responsible for all activity that occurs under your account, whether or not you authorised it.
Third-party intellectual property
You must hold the rights to any photos, logos, or copyrighted material you upload. Do not upload content you do not own or have explicit permission to use. Felmenu will respond to valid copyright takedown notices and may remove content without prior notice when legally required.
Diner experience
Your diners scan your QR and expect a menu. Do not redirect your menu URL to content unrelated to your food business, inject affiliate links into your menu, or use the public menu page to harvest diner information. We don't put trackers on your diners — you shouldn't either.
Enforcement
What happens when
rules are broken.
Written warning
We'll send a clear email describing the violation and what needs to change. You have 7 days to correct the issue before further action is taken. Most cases end here.
Temporary suspension
Repeated or uncorrected violations result in a temporary account suspension of 24–72 hours. Your menus go offline during this period. You can appeal by replying to the suspension email.
Permanent termination
Severe violations — fraud, illegal content, infrastructure attacks — result in immediate permanent termination without prior warning. Refunds are not issued for terminated accounts. Felmenu may refer cases to relevant authorities.
Seen something
wrong?
Report suspected violations or ask questions about what is and is not permitted. A real person reviews every report within 2 business days.